Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. We are committed to handling your information in a lawful, fair, and transparent manner and in accordance with applicable data protection laws (including, where relevant, the EU General Data Protection Regulation – GDPR). By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller and Contact Details
The data controller responsible for your personal data is:

Company Name: Amanda Fowles Skin Training Academy
Address: 2b, Sewall Highway, Coventry, CV2 3NL
Email: info@amandaskintrainingacademy.co.uk
Phone: 07871557842 

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us using the details above.

2. Personal Data We Collect
We may collect and process the following categories of personal data when you use our website or interact with us:

• Contact forms: Name, email address, phone number, company name, and any other information you choose to provide in your message.
• Account registration: Name, username, email address, password (stored in encrypted form), contact details, and basic profile information.
• Newsletter subscriptions: Name and email address, as well as your communication preferences.
• Customer support: Contact details, communication history, and any information you provide when you request assistance.
• Website usage and analytics data: IP address, device information, browser type, operating system, pages visited, time and date of visits, referral URLs, and approximate location (country or city level), collected through cookies and similar technologies.
• Transactional data (if applicable): Purchase history, billing details, and limited payment information (we do not store full payment card numbers; these are processed by secure payment providers).

3. Purposes of Processing
We use your personal data for the following purposes:

• To provide, operate, and maintain our website and services.
• To respond to your inquiries, support requests, and other communications.
• To create and manage your user account, including authentication and security.
• To send you newsletters, updates, and marketing communications, where you have requested or consented to receive them.
• To improve our website, services, and user experience through analytics and performance monitoring.
• To manage our business operations, including record-keeping, billing, and accounting.
• To detect, prevent, and address technical issues, fraud, or other unlawful activities.
• To comply with legal obligations and respond to lawful requests from public authorities.

4. Legal Bases for Processing (Where Applicable)
Where data protection laws such as the GDPR apply, we rely on one or more of the following legal bases to process your personal data:

• Performance of a contract: When processing is necessary to provide our services, manage your account, or fulfill our contractual obligations to you.
• Consent: When you have given clear consent for us to process your personal data for a specific purpose, such as receiving newsletters or certain cookies. You may withdraw your consent at any time.
• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or securing our systems, and these interests are not overridden by your rights and freedoms.
• Legal obligation: When processing is necessary to comply with legal or regulatory requirements, such as tax or accounting rules.

5. Data Retention Periods
We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. In general:

• Contact form and support inquiries are retained for up to 3 years after our last communication, unless a longer period is required for legal reasons.
• Account data is retained for as long as your account is active. If you close your account, we will delete or anonymize your data within a reasonable period, unless we must retain certain information for legal or legitimate business purposes.
• Newsletter subscription data is retained until you unsubscribe or withdraw your consent.
• Analytics and website usage data are retained in an aggregated or anonymized form where possible, typically for 24 months, unless a shorter or longer period is necessary for security or performance monitoring.
• Data required for legal, tax, or accounting purposes may be retained for the duration required by applicable laws.

6. Data Sharing with Third Parties and Service Providers
We do not sell your personal data. We may share your information with trusted third parties only when necessary and under appropriate safeguards:

• Service providers: We use third-party providers to host our website, send emails and newsletters, process payments, provide analytics, and support our IT infrastructure. These providers process personal data only on our instructions and under data processing agreements.
• Professional advisors: We may share data with lawyers, accountants, or auditors when necessary for legal or business reasons.
• Authorities and law enforcement: We may disclose personal data when required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner, subject to appropriate confidentiality and data protection safeguards.

7. International Data Transfers
Your personal data may be processed and stored in countries outside your country of residence, including countries that may have different data protection laws. Where we transfer personal data internationally, we take appropriate measures to ensure that your data remains protected, such as:

• Transferring data only to countries recognized as providing an adequate level of data protection; or
• Using standard contractual clauses or other approved safeguards to ensure that your data is protected in accordance with applicable laws.

8. Your Rights
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

• Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.
• Right to rectification: You can request that we correct or update inaccurate or incomplete personal data.
• Right to erasure: You can request that we delete your personal data in certain circumstances, for example when it is no longer needed for the purposes for which it was collected or when you withdraw your consent.
• Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format and have it transmitted to another controller where technically feasible.
• Right to object: You can object to the processing of your personal data based on our legitimate interests, including profiling, or to direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated.

9. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, and analyze how visitors use our site. Some cookies are necessary for the website to function, while others are used for analytics or marketing purposes. Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or our cookie banner, although disabling certain cookies may affect the functionality of the website.

10. Data Security Measures
We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, where appropriate:

• Using secure servers and encryption technologies (such as HTTPS/TLS) to protect data in transit.
• Restricting access to personal data to authorized personnel who need it for their job duties.
• Using strong authentication and access controls for our systems.
• Regularly updating and monitoring our systems for vulnerabilities and potential security incidents.
• Providing guidance and training to staff on data protection and information security.

11. Children’s Privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can delete the information.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the “last updated” date below. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Last updated: [Date]

Cookies Policy

This Cookies Policy explains how we use cookies and similar technologies on our website. It is designed to help you understand what cookies are, which types we use, what information they collect, why we use them, and how you can control or disable them. By continuing to use our website after seeing our cookie banner, you agree that we may place cookies on your device as described in this policy, unless you have adjusted your browser or banner settings to refuse them.

1. What are cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferred language, login status, or items in your shopping cart. Cookies are widely used to make websites work more efficiently and to provide information to website owners. Cookies do not typically identify you as an individual, but they may store information that could be linked to you.

2. Types of cookies we use

We use several categories of cookies on our website. Some are placed directly by us (first-party cookies), while others are set by third-party providers whose services we use (third-party cookies).

2.1 Strictly necessary cookies

These cookies are essential for the basic operation of our website. They enable core functions such as page navigation, secure login, and access to protected areas. Without these cookies, the website cannot function properly. Because they are strictly necessary, they are always active and do not require your consent. Examples include cookies that keep you logged in during a session or remember your cookie preferences.

2.2 Functional cookies

Functional cookies allow the website to remember choices you make and provide enhanced, more personalized features. For example, they may remember your language selection, region, or display preferences. These cookies help improve your experience but are not strictly required for the website to work. If you disable functional cookies, some features may not operate as intended, and you may need to re-enter certain preferences each time you visit.

2.3 Analytics and performance cookies

Analytics cookies help us understand how visitors use our website. They collect information such as which pages are visited most often, how users move around the site, and whether they encounter error messages. We use this information in aggregated form to improve the performance, design, and content of our website. These cookies do not directly identify you, but they may use your IP address or device identifiers that are usually anonymized or pseudonymized.

2.4 Advertising and targeting cookies

Advertising cookies are used to deliver advertisements that are more relevant to you and your interests. They may be set through our site by advertising partners or networks. These cookies can remember that you have visited our website and may be used to show you targeted ads on other sites. They also help limit how often you see an advertisement and measure the effectiveness of advertising campaigns. If you disable these cookies, you will still see ads, but they may be less relevant to you.

3. Third-party tools and platforms

We may use third-party services that set cookies on our website. These third parties are responsible for their own cookies and privacy practices. The main tools we may use include:

• Google Analytics: An analytics service provided by Google LLC that helps us understand how visitors use our website. Google Analytics cookies collect information such as pages visited, time spent on pages, and the type of device used. This information is aggregated and used to improve our website. For more details, please see Google’s privacy policy and Google Analytics opt-out options.
• Social media plugins: Our website may include buttons or plugins from social networks such as Facebook, Instagram, LinkedIn, X (Twitter), or YouTube. When you interact with these plugins, the relevant social network may set cookies to recognize you and link your activity on our site to your social media account, if you are logged in.
• Advertising networks and remarketing tools: We may work with advertising partners (for example, Google Ads or Meta Ads) that use cookies to show you personalized ads based on your browsing behavior on our site and other websites. These cookies may also be used for remarketing, which means showing you ads for our services after you have visited our website.

4. Cookie duration and storage periods

Cookies can be stored on your device for different periods of time:

• Session cookies: These cookies are temporary and are deleted automatically when you close your browser. They are used, for example, to maintain your session while you navigate between pages.
• Persistent cookies: These cookies remain on your device for a set period or until you delete them. They allow the website to recognize your device when you return. Persistent cookies may be used for remembering your preferences or for analytics and advertising purposes.

The exact storage period depends on the type of cookie and its purpose. In general, analytics and advertising cookies may be stored for several months up to a maximum of around two years, unless you delete them earlier through your browser settings.

5. Managing and disabling cookies

You have several options to control or limit how cookies are used on your device.

5.1 Cookie banner and preferences

When you first visit our website, you will see a cookie banner or pop-up. This banner allows you to accept all cookies, reject non-essential cookies, or customize your preferences by category (for example, enabling analytics but disabling advertising cookies). You can change your choices at any time by revisiting the cookie settings link or icon available on our website, if provided.

5.2 Browser settings

Most web browsers allow you to manage cookies through their settings. You can usually:

• View which cookies are stored on your device and delete them individually.
• Block third-party cookies or cookies from specific websites.
• Block all cookies.
• Set your browser to delete cookies when you close it.

The exact steps depend on the browser you use. You can find instructions in the help section of your browser (for example, under “Privacy” or “Security” settings). Please note that if you block or delete all cookies, some parts of our website may not function correctly, and certain services may be unavailable.

5.3 Opt-out tools from third parties

Some third-party providers offer their own tools to manage cookies and tracking. For example, Google provides a browser add-on to disable Google Analytics, and many advertising networks participate in industry opt-out programs that allow you to control interest-based advertising. These tools usually apply only to the specific browser and device you are using.

6. Changes to this Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our use of cookies, legal requirements, or technical developments. When we make significant changes, we will take appropriate steps to inform you, such as displaying a notice on our website or updating the date at the top of this policy. We encourage you to review this page regularly to stay informed about our use of cookies.

7. Contact us

If you have any questions or concerns about our use of cookies or this Cookies Policy, you can contact us using the contact details provided on our website. We will do our best to respond to your request and provide any additional information you may need.

Terms & Conditions

These Terms & Conditions govern your access to and use of our website and services. By visiting this site or using any of our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately. We may update these Terms from time to time, and your continued use of the site after changes are posted constitutes acceptance of the revised Terms.

Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment. You must not attempt to gain unauthorized access to the site, its servers, or any connected systems.

Intellectual Property
All content on this website, including text, graphics, logos, and layout, is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written consent, except for personal, non-commercial use.

Disclaimers and Liability
The information on this website is provided on an “as is” and “as available” basis. We do not warrant that the content is accurate, complete, or up to date. To the fullest extent permitted by law, we disclaim all liability for any loss or damage arising from your use of, or reliance on, this website or its content.

Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the site, you consent to such processing and warrant that all data provided by you is accurate.

Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the applicable jurisdiction in which we operate. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Contact
If you have any questions about these Terms & Conditions, please contact us using the details provided on our contact page.